About CMC Detailing

CMC Detailing provides professional vehicle detailing,
valeting, paint enhancement, machine polishing, ceramic
coating, interior cleaning, glass coating and related
vehicle-care services.

For the purposes of applicable data protection legislation,
CMC Detailing is responsible for the personal information
collected and processed in connection with our services
and website.

Information We May Collect

Depending on how you interact with CMC Detailing, we may
collect information such as:

• Your name
• Telephone number
• Email address
• Vehicle make, model and registration number
• Vehicle location where required for a booking
• Booking and appointment information
• Details of services requested or provided
• Payment and transaction information
• Information you provide when contacting us
• Photographs or videos of vehicles
• Website usage and technical information

We only seek to collect information that is reasonably
necessary for the purposes described in this policy.

How We Collect Information

Information may be collected when you:

• Submit an enquiry through our website
• Contact us by telephone, email or social media
• Request or make a booking
• Purchase or receive a service
• Provide information directly to us
• Use our website

How We Use Your Information

We may use your information to:

• Respond to enquiries
• Arrange and manage bookings
• Provide requested services
• Contact you regarding your appointment
• Process and record payments
• Maintain customer and service records
• Deal with complaints or service issues
• Improve our services and customer experience
• Maintain the security of our website and business
• Meet legal and regulatory obligations

Legal Basis for Processing

Where required by applicable data protection legislation,
CMC Detailing will process personal information using an
appropriate legal basis.

Depending on the circumstances, this may include processing
information because it is necessary to provide a service
or take steps at your request before entering into a contract,
because we have a legitimate business interest, because we
are required to comply with a legal obligation, or because
you have provided consent.

Payments

Where payments are made electronically, payment information
may be processed by the relevant payment provider.

CMC Detailing does not normally need to retain full payment
card details. Payment providers may process information in
accordance with their own privacy policies and terms.

Website Forms & Enquiries

If you submit information through a contact or enquiry form,
the information you provide may be used to respond to your
enquiry, provide a quotation, arrange an appointment or
otherwise communicate with you regarding CMC Detailing’s services.

Please avoid submitting sensitive personal information
through general website enquiry forms unless specifically
requested.

Website Analytics & Cookies

Our website may use cookies and similar technologies to
operate correctly, improve functionality, understand how
visitors use the website and improve our marketing.

Depending on the tools installed on the website, this may
include services such as website analytics, advertising
platforms or embedded third-party content.

Some cookies may be placed by third-party service providers.
Where required, consent will be requested before placing
non-essential cookies.

You can control or restrict cookies through your browser
settings and, where available, through the website’s
cookie settings.

Third-Party Services

We may use third-party service providers to operate parts
of our business or website. These providers may process
personal information on our behalf where necessary to
provide their services.

Examples may include website hosting providers, booking
systems, payment providers, email providers, analytics
services and social media platforms.

Third-party providers may have their own privacy policies
and terms governing how information is processed.

Social Media

CMC Detailing operates social media profiles, including
Instagram, Facebook and TikTok.

If you contact or interact with us through social media,
the relevant platform may process your information in
accordance with its own privacy policy.

Vehicle Photography

CMC Detailing may photograph or record vehicles before,
during or after a service for service records, quality
control and documentation purposes.

We may also use photographs or videos of completed work
for marketing purposes, including on our website and
social media.

Where reasonably practicable, we will avoid publishing
information that directly identifies a customer.

If you do not want photographs or videos of your vehicle
to be used for marketing purposes, please let us know.

How We Protect Your Information

CMC Detailing takes reasonable steps to protect personal
information against unauthorised access, loss, misuse,
alteration or disclosure.

However, no method of transmission or electronic storage
can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as is
reasonably necessary for the purposes for which it was
collected, including to provide services, maintain
appropriate business records, resolve disputes and meet
legal, accounting or other obligations.

Retention periods may vary depending on the type of
information and the reason it is being retained.

Your Rights

Depending on the circumstances and applicable data
protection law, you may have rights including:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exceptions.

Marketing Communications

CMC Detailing will only send direct marketing communications
where we have an appropriate legal basis to do so.

You can ask us to stop sending marketing communications
at any time.

Children’s Information

Our services and website are intended for adults and we
do not knowingly seek to collect personal information
from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to
reflect changes to our business, website, technology or
legal requirements.

The latest version will always be made available on the
CMC Detailing website.

Contact Us

If you have any questions about this Privacy Policy or
would like to exercise any applicable data protection
rights, please contact CMC Detailing.

Contact CMC Detailing →